Terms & Conditions – The Fern Hotels
1. Introduction
Welcome to The Fern Hotels. These Terms & Conditions govern your access to and use of our website, services, booking facilities, and hotel accommodations. By accessing our website or making a reservation, you agree to comply with these terms.
2. Reservations and Bookings
All reservations are subject to room availability and confirmation by the hotel. Guests must provide accurate personal information and valid contact details when booking. The hotel reserves the right to correct booking errors and request additional information when necessary.
3. Check-In and Check-Out
Guests must present valid government-issued identification at check-in. Check-in and check-out timings may vary by property. Early check-in and late check-out are subject to availability and may incur additional charges.
4. Rates and Payments
Room rates, taxes, service charges, and applicable fees will be communicated during the booking process. Payments must be completed according to the selected booking terms. The hotel reserves the right to revise rates for future reservations without affecting confirmed bookings, except where permitted by the applicable booking terms.
5. Cancellation and Refund Policy
Cancellation, modification, and refund conditions depend on the selected rate plan, reservation terms, and property policy. Certain promotional or discounted bookings may be non-refundable. Eligible refunds will be processed according to the applicable payment provider's procedures and the hotel's refund policy.
6. Guest Responsibilities
Guests are expected to behave respectfully toward hotel staff, other guests, and hotel property. Any damage caused by a guest may result in additional charges. Illegal activities, disruptive behaviour, and violations of hotel policies are prohibited.
7. Hotel Facilities and Services
The Fern Hotels aims to provide a comfortable and enjoyable stay. However, certain facilities, restaurants, recreational activities, and services may be subject to availability, operating hours, maintenance, or property-specific restrictions.
8. Privacy and Personal Information
The Fern Hotels respects guest privacy and handles personal information in accordance with its applicable Privacy Policy and relevant data protection laws. Personal information may be used to manage reservations, provide requested services, process payments, and communicate important booking updates.
9. Website Content and Intellectual Property
All website content, including text, photographs, logos, graphics, and design elements, is protected by applicable intellectual property laws. No material may be copied, reproduced, distributed, or used commercially without prior authorization from the respective rights holder.
10. Limitation of Liability
To the extent permitted by applicable law, The Fern Hotels shall not be liable for indirect or consequential losses arising from website interruptions, temporary service unavailability, or circumstances beyond its reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.
11. Third-Party Websites
Our website may contain links to third-party websites or booking platforms. The Fern Hotels is not responsible for the content, privacy practices, or services of external websites. Users should review the applicable third-party terms before proceeding.
12. Changes to These Terms
The Fern Hotels reserves the right to update these Terms & Conditions when necessary. Changes will be published on this page with an updated revision date. Continued use of the website after changes are published constitutes acceptance of the revised terms, where permitted by law.
13. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India, subject to any mandatory legal requirements and the jurisdiction of the competent courts.
14. Contact Us
For questions about these Terms & Conditions, reservations, cancellations, or hotel services, please contact The Fern Hotels through the official contact details provided on our website.