Privacy Policy – The Fern Hotels
1. Introduction
The Fern Hotels values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, make a reservation, contact us, or use our hotel services.
2. Information We Collect
We may collect the following information when you interact with our website or services:
Personal Information: Name, email address, phone number, and postal address.
Booking Information: Check-in and check-out dates, room preferences, number of guests, and reservation details.
Payment Information: Transaction references and payment status. Payments may be processed securely through third-party payment providers.
Technical Information: IP address, browser type, device information, website usage data, and cookies.
Communication Information: Messages, feedback, reviews, and enquiries submitted through our website or other communication channels.
3. How We Use Your Information
The Fern Hotels may use collected information to:
Process and manage hotel reservations.
Provide accommodation and guest services.
Respond to enquiries and customer support requests.
Send booking confirmations, updates, and service-related notifications.
Process payments, cancellations, and eligible refunds.
Improve our website, facilities, and guest experience.
Prevent fraud, maintain security, and comply with applicable legal obligations.
Send promotional communications where permitted by law and subject to your preferences.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and measure marketing performance. You can manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information. We may share information when necessary with:
Hotel management and authorized staff responsible for your reservation.
Booking platforms, payment processors, and technology service providers.
Customer support, analytics, and website hosting providers.
Government authorities, regulators, or law enforcement agencies when legally required.
Other parties with your consent or where disclosure is otherwise permitted by law.
Third-party service providers are expected to handle information in accordance with applicable contractual and legal requirements.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, resolve disputes, maintain business records, and meet applicable legal or regulatory requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion where appropriate, withdraw consent, or opt out of promotional communications.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.
9. Third-Party Links
Our website may contain links to third-party websites, booking services, or payment platforms. These websites operate under their own privacy policies. The Fern Hotels is not responsible for the privacy practices or content of third-party websites.
10. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. Parents or legal guardians who believe a child has provided personal information may contact us to request appropriate action.
11. International Visitors
If you access our website from outside India, your information may be processed in India or other locations where our authorized service providers operate, subject to applicable data protection laws and safeguards.
12. Changes to This Privacy Policy
The Fern Hotels may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be published on this page with a revised date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our official communication channels.